Returns and refunds

Every print is made to order, to your measurements and from your own image. That shapes how returns work, so please read this before you order.

Change of mind

Because each print is made to your specification, the 14 day cancellation period that applies to most online orders does not apply to it (Consumer Contracts Regulations 2013, regulation 28(1)(b)). We cannot take a print back because you have changed your mind once it has been made.

If you change your mind before we start printing, contact us straight away. If your print has not been started, we will cancel it and refund you in full.

Damaged or faulty prints

Please check your print as soon as it arrives. If the tube or print is damaged in transit, or there is a fault in the printing, tell us within 14 days of delivery using the contact form on our main page, with your order number and photos of the problem.

We will reprint it free of charge or give you a full refund, whichever you prefer. You do not need to send anything back unless we ask, and if we do, we pay for it.

Before you order

We print exactly the wall size, drop widths and image shown on your receipt. We cannot replace a print because a measurement was wrong, or because an image looks soft after you accepted the resolution warning. Please measure carefully and check the 1:1 preview before you order.

Refunds

Refunds go back to the card or account you paid with, within 14 days of us agreeing them.

Your legal rights

None of this affects your statutory rights. Under the Consumer Rights Act 2015, your print must be as described, of satisfactory quality and fit for purpose.